Effective Date: August 2026

Introduction

Carlos Fencing ("Carlos Fencing", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, request a quote or otherwise interact with our business.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information including:

- Name
- Phone number
- Email address
- Property address
- Suburb or project location
- Project details and requirements
- Photographs or files you choose to upload
- Information provided through contact forms, emails or phone enquiries

We may also automatically collect certain non-personal information, including:

- IP address
- Browser type
- Device information
- Pages visited on our website
- Website usage data through analytics tools

How We Use Your Information

We may use your information to:

- Respond to enquiries and quote requests
- Contact you regarding your project
- Arrange site inspections or consultations
- Provide services requested by you
- Improve our website and customer experience
- Maintain business records
- Comply with legal obligations

We will only use personal information for purposes reasonably related to our business activities.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

These tools may collect anonymous information regarding website traffic, page views and visitor behaviour.

You can choose to disable cookies through your web browser settings, however some website functionality may be affected.

Sharing Your Information

Carlos Fencing does not sell, rent or trade your personal information.

We may share information with trusted third-party providers where necessary to operate our business, including:

- Website hosting providers
- Email service providers
- Customer relationship management systems
- Accounting and administration software
- Professional advisers
- Government authorities where required by law

Any third-party provider is expected to handle information securely and in accordance with applicable privacy laws.

Storage & Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, disclosure or alteration.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Access & Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or outdated.

Requests may be made using the contact details provided below.

Retention of Information

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations or resolve disputes.

Changes to This Policy

Carlos Fencing may update this Privacy Policy from time to time.

Any updates will be published on this page and will become effective upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us through the details provided on our Contact page.